Service & Support
Why is Gray not sold at mass retailers like Home Depot & Canadian Tire?
As a brand built on professional grade quality, performance, dependability, and service, we believe only independent specialty resellers (distributors) are better equipped to provide the necessary product knowledge and service required. As such, our tools are available exclusively through a network of independent specialty resellers. Gray resale partners regularly complete sales and service training ensuring you get the best in pre and post purchase service. Having highly specialized persons who know how to use, demonstrate, service, and understand each product's features, benefits and safety considerations is critical to delivering the very best possible experience to you our valued customer.
Can I buy directly from Gray Tools?
Gray Tools products are only available for purchase through any one of our many independent specialty resellers (distributors. For the reseller(s) nearest you please see the where to buy page. A local reseller near you will gladly provide price, availability and help you choose the best product for your needs.
Where can I buy the products advertised in the promotion flyer?
Many of our independent specialty resellers (distributors) across Canada support our promotion flyer campaigns. To find the reseller nearest you please see the where to buy page.
Inventory, availability, and product selection varies between resellers. Therefore, before visiting any Gray Tools reseller, please call them first to confirm current stock levels and lead time availability for promotion items.
What is the warranty policy on tools?
Gray Tools understands that professionals count on our tools to make a living. For this reason we stand behind the quality of our products by offering a limited lifetime warranty*. In the unlikely event that a product fails, warranty will be granted quickly and unconditionally, providing the products were used for the application intended. Products used inappropriately or not maintained properly will not be considered for warranty.
* Due to their nature some products a covered with a different warranty. For a detailed view of our product warranty policy page.
What is warranty claim process?
Simply bring the tool to any of our independent specialty resellers. The reseller is trained to guide you through the rest of the warranty process. In order to ensure faster service and resolution we strongly encourage you to bring the tool to the original place of purchase along with the original proof of sale.
For a detailed view of our product warranty policy, please click on the warranty page.
What type of certificate is included with each torque wrench?
Torque wrenches are all shipped with a factory calibration receipt. This receipt confirms that tool has been checked and its tolerances are within +/- 3% before leaving the factory. This factory receipt is not a replacement to an independent third party laboratory Certificate of Calibration. In many workplaces and industries, a Certificate of Calibration is required, often annually.
Gray Tools torque wrenches can be purchased to include a third party laboratory Certificate of Calibration. Contact our Customer Service department to learn more.
